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Home > Customer Service > Easy Returns
 

Easy Returns

Returns and Exchanges

Gerber Knives Direct gladly accepts product returns or exchanges within 30 days of the date of purchase. The returned or exchanged product must be unused and returned in the original manufacturer packaging with the original product hang tags attached. All returns (but not exchanges) are subject to a 15% restocking fee. For your protection, we recommend you insure your return/exchange package when sent to Gerber Knives Direct. All product returned or exchanged will be inspected upon its arrival at Gerber Knives Direct. Your original form of payment will be credited for the appropriate amount following a satisfactory inspection.

To Start the RMA Process

Our product return and exchange process is very easy. After your order has been placed, you may login into your account and initiate a RMA at any time. Simply follow these 3 steps below. 
  1. Login to your account in the My Account section.
  2. In the 'Track Your Recent Orders' section, click on the View Details link for the order number you would like to initiate the RMA for.
  3. Once in the order, click on the Add New RMA button and follow the instructions. 
Once completed, you will receive an email confirming your new RMA request. You will receive a second email with detailed instructions on where to send the product. Once we receive the merchandise, we will send out the new items, credit the original card you charged your order on, and/or partially credit/charge your original card, as applicable.

Of course, you may also email one of our specialists or call us at (866) 478-8271 with any questions.