Q: Will you share my information with other companies?

A: We will never share any personal information including your email address for any reason other than required by law.

Q: Is my order transaction and information secure?

A: For transaction security, we use 128-Bit SSL (Secure Sockets Layer) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen. (Look for the padlock during checkoutorder)

Q: What forms of payment do you accept?

A: We Accept Visa, Master Card, Discover, and American Express.

Q: I don't have a credit card. Can I have my package shipped C.O.D.?

A: Unfortunately, we only ship merchandise which has been pre-paid. You may download and print an order form off our Web site and send that in with your check or money order.

Q: How do I place an order?

A: To purchase online, click on the "Add to Cart" button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be given the opportunity to adjust your billing and shipping information and then you will be prompted for your credit card information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.

All internet orders are placed with SSL (Secure Socket Layer) security and your order information is then encrypted before being placed in the database.

We do NOT sell or give out customer information to 3rd party companies!

Q: Do you offer discounts on large orders?

A: Yes, we do offer discounts for large orders. Please contact us for details as each order is handled individually.

Q: How quickly will my order be shipped?  

A: Orders which are received by 2:00 p.m. Monday-Friday (Central Standard Time), and that are in stock, will be shipped the same day, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day.

Q: How long will it take for my order to get to me?

A: UPS Ground is the standard shipping option and usually takes 4-5 business days for delivery. We do, however, offer other UPS shipping options including 2-day and 3-Day Select services.

Q: I want to have my order shipped to a different address, will this cause any delays?

A: When shipping to a different address (other than your billing address) a delay in shipping your order may be due to our authorization/verification procedures. Because of this, be sure to include your daytime phone number so that we may contact you. This will help expedite your order.

Q: What is your return policy?

A: GerberKnivesDirect.com offers a 30-day return policy on all items based on manufacturer return policies. All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Shipping charges on returned items are the customer's responsibility; GerberKnivesDirec.com will match the shipping method and pay for shipping on defective item(s) only. GerberKnivesDirect.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.

Q: What do I do if the item I receive is defective?

A: Though we do not knowingly sell any products that are considered by the factory to be "seconds", occasionally a defective product will slip through and reach a consumer. If this occurs, please call our Customer Support Center at (866) 478-8271 or email us for instructions on how to exchange your item for a working one.

Q: How do I cancel an order?

A: Orders can be cancelled up until the time the item has been shipped. Please contact our Customer Support Center at (866) 478-8271 to cancel your order.

Include your return address and a description of the problem. If your item is not under warranty, you will be notified of any charges. 
Do NOT send your knife to GerberKnivesDirect.com for repair, as we are not a warranty or repair facility. We will only send it back to you with a shipping charge.

Q: My knife was lost or stolen. Will the GerberKnivesDirect.com or, Gerber Legendary Blades replace it?

A: Sorry, but stolen knives are not covered under Gerber Legendary Blades warranty. The Gerber Legendary Blades warranty is on manufacturing defects only. If you feel your product was lost due to a defect, send any parts you have (sheath, clip, etc.) along with a letter of explanation to:

Fiskars Inc.
Gerber Legendary Blades Division
ATTN: Service Department
14200 SW 72nd Ave.
Portland, OR 97224
1-800-950-6161 (503-639-6161)

Gerber Legendary Blades will review your circumstances. Please review Gerber Legendary Blades' Warranty policy. 

Q: I own a Gerber knife with a serrated blade. How do I sharpen the serrations?

A: Use a rounded sharpener and direct it down the 1/2 moon shapes between the points following the existing angle. 

Q: Can Gerberknivesdirect.com, or Gerber Legendary Blades repair products that have been misused? 

A: No. Currently Gerber Legendary Blades is not offering repair service for non-warranty items. If you have any questions regarding this policy, please direct your inquiries to: Fiskars Inc.
Gerber Legendary Blades Division
14200 SW 72nd Ave.
Portland, OR 97224
1-800-950-6161 (503-639-6161) 

Q: I own a Gerber Knife. Can I send it in for factory sharpening? 

A: Yes. Gerber Blades does offer a reconditioning service. The charges are $3.00 per knife for a single edge/kitchen knife, $6.00 for double edge/survival knives plus $3.00 shipping and handling.

support@gerberknivesdirect.com

Sales: 866-478-8271
Fax: 866-635-2577
198 Somerset Bridge Rd. #110 
Santa Rosa Beach, FL 32459