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Our Guarantee

Our Guarantee: 100% Customer Satisfaction

Our Guarantee - 100% Customer Satisfaction

We want you to be 100% happy and satisfied with the products you buy and the level of service you receive from Gerber Knives Direct. So when you receive your order, please inspect it carefully so that it completely meets your satisfaction. If for any reason it does not, please let us know and we will return or exchange it via our returns and exchange policy.

If you are not satisfied with the service you receive from us, please contact us immediately and we will remedy the situation. You can reach us FAST in our US offices - Help and advice are only a quick e-mail or phone call away. 

phone support: 1-866-478-8271

Reasons to Shop with Gerber Knives Direct
  1. Secure, Easy Ordering - All credit card transactions are encrypted and submitted to a highly secure SSL server. You can also order by check or with a money order.

  2. Honesty, Integrity & Quality - We strive for superior customer service in EVERY transaction. Your satisfaction is our guarantee.

  3. Best Selection Anywhere - Gerber Knives Direct carries all current models offered at discount prices. We are always looking to add new Gerber products as soon as they become available. We have not found another competitor that carries the selection we do at the low prices that we offer.

  4. Experience GREAT Customer Service - We go the extra mile to ensure your complete satisfaction, and we take tremendous pride in offering great customer service. Please feel free to call us anytime on our toll free number at 866-478-8271 between 8:00 am - 6:00 pm EST.

  5. Privacy - We respect your privacy. We do not sell, rent or share our customer information with any other company. See our privacy policy.

  6. Low Price Guarantee - We pride ourselves on having the lowest priced Gerber knives and gear on the web. If you can find a lower price on a competitor's site for any of our products, we will match their price. Read more about our Low Price Guarantee.

  7. Staff Knowledge - Over time we have gained strong knowledge on a wide range of products. This experience ensures our customers are offered the right product or solution at the right price.

  8. 30-Day Money Back Guarantee - We offer a hassle-free 30-day money back guarantee on all merchandise in its original state. The 30 days begin from the day of purchase.